Is this Hotel Excelsior San Marco pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Hotel Excelsior San Marco have a swimming pool?

No, this Hotel Excelsior San Marco does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

Is Hotel Excelsior San Marco a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the hotel has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel Excelsior San Marco wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel Excelsior San Marco is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel Excelsior San Marco?

Based on the information reported by the owner or manager, the Hotel Excelsior San Marco indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel Excelsior San Marco?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hotel Excelsior San Marco | Hotel in Bergamo

Name: Hotel Excelsior San Marco
Address: Bergamo, BG, Italy, IT
Price range: Prices for upcoming dates start at $142 per night
Rating: 9.2

| 9.2 (1003 Reviews) | 1 Bathroom

Citta Bassa Hotel | Hotel Excelsior San Marco

Hotel in Citta Bassa, Bergamo

Adults-only hotel with free breakfast and a restaurant
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a snack bar/deli, a business center, and conference space.
Hotel Excelsior San Marco offers 155 accommodations with minibars and safes. Beds feature down comforters. 30-inch flat-screen televisions come with digital channels. Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers.

This Bergamo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Guests under 18 years old are not allowed in the hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Parking

Wheelchair Accessible

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Restaurant

Bar

Toiletries

Guest Services

Breakfast

Internet

Facility Overview

Bathrooms

Free toiletries

Hair dryer

Bidet

Towels

Bedroom

Down comforter

Blackout drapes/curtains

Bed sheets

Safe

Slippers

Desk

Phone

Desk chair

Breakfast

1 bar

Free buffet breakfast available daily 6:30 AM–10:00 AM

Room service available

1 restaurant

Minibar

Free bottled water

Parking

Height restrictions apply for onsite parking

Covered self parking on site (EUR 25 per night)

Accessibility

Stair-free path to entrance

Elevator

Wheelchair-accessible registration desk

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk height (inches): 47

Wheelchair accessible (may have limitations)

Wheelchair-accessible restaurant

Elevator door width (inches): 39

Activities

Fitness center (discounted access)

Hiking/biking trails

Golf lessons

Adjacent to a golf course

Fitness center

Entertainment

30-inch flat-screen TV

Cable/satellite channels

General

Computer station

Conference space (2153 square feet)

Business center

Front-desk safe

ATM/banking services

Elevator

French

English

German

Spanish

Italian

Smoke-free property

TV in lobby

Guest Services

Snack bar/deli

Porter/bellhop

24-hour front desk

Daily housekeeping

Luggage storage

Wedding services

Concierge services

Multilingual staff

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: midnight early check-in is available for a fee early check-in subject to availability late check-in subject to availability minimum check-in age: 18

Check-out

A late check-out fee will be charged check-out before 11:30 am late check-out subject to availability

Child Policy

Children younger than 18 are not allowed at this adults-only property. all guests 18 and older are welcome. kids stay free! children stay free when using existing bedding. children may not be eligible for complimentary breakfast. rollaway/extra beds are available for eur 50.0 per day. cribs (infant beds) are not available.

Payment Policy

Covered self parking fee: eur 25 per night early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) rollaway bed fee: eur 50.0 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

1 total (up to 10 lbs per pet) pets cannot be left unattended pets stay free service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs and cats only

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges mobile payment options include: apple pay property registration number it016024a1sif42gdb, 016024-alb-00005 safety features at this property include a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts major credit cards, debit cards, mobile payments, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

Dr. M.P.

Jan 26, 2026 03:42:58 PM

Review Score: 10

Summary: I loved the quietness of the room, friendly and kind staff and 'handymen' who helped me with the fridge and electrical connection.

See All Reviews

Room Arrangement

Room Info	Facilities
Room selected at Check-In Room Size: 161 square feet m² 1 Double Bed	General Number of living rooms 0, Number of bedrooms - 0, Electric kettle, Ping - 5, Coffee/tea maker, Shower only, Pets not allowed, Square meters - 15, Number of bathrooms - 1, Bathrobes, Private bathroom, No rollaway/extra beds, Square feet - 161, Rainfall showerhead, Bed count minimum 1, High pile carpet in room, Bed count maximum 1
Business Double Room Room Size: 161 square feet m² 1 Queen Bed	General Hardwood flooring in room, Ping - 5, Number of bedrooms - 1, Shower only, Pets not allowed, Laptop-friendly workspace, Square meters - 15, Private bathroom, No rollaway/extra beds, Square feet - 161, Courtyard view, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Standard Single Room Room Size: 140 square feet m² 1 Twin Bed	General Pet-friendly room, Number of living rooms 0, Number of bedrooms - 0, Ping - 4, Shower only, Square feet - 140, Square meters - 13, Number of bathrooms - 1, Private bathroom, No rollaway/extra beds, Rainfall showerhead, Bed count minimum 1, High pile carpet in room, Bed count maximum 1
Deluxe Single Room Room Size: 140 square feet m² 1 Large Twin Bed	General Pet-friendly room, Number of living rooms 0, Number of bedrooms - 0, Electric kettle, Ping - 4, Coffee/tea maker, Shower only, Square feet - 140, Square meters - 13, Number of bathrooms - 1, Bathrobes, Private bathroom, No rollaway/extra beds, Rainfall showerhead, Bed count minimum 1, High pile carpet in room, Bed count maximum 1
Superior Twin Room Room Size: 161 square feet m² 2 Twin Beds	General Pet-friendly room, Number of living rooms 0, Number of bedrooms - 0, Electric kettle, Ping - 5, Coffee/tea maker, Shower only, Square meters - 15, Number of bathrooms - 1, Bathrobes, Private bathroom, No rollaway/extra beds, Square feet - 161, Rainfall showerhead, High pile carpet in room, Bed count minimum 2, Bed count maximum 2
Standard Twin Room Room Size: 161 square feet m² 2 Twin Beds	General Pet-friendly room, Number of living rooms 0, Number of bedrooms - 0, Ping - 5, Shower only, Square meters - 15, Number of bathrooms - 1, Private bathroom, No rollaway/extra beds, Square feet - 161, Rainfall showerhead, High pile carpet in room, Bed count minimum 2, Bed count maximum 2
Suite Room Size: 377 square feet m² 1 Queen Bed	General Number of living rooms 0, Electric kettle, Number of bedrooms - 2, Coffee/tea maker, Ping - 11, Pets not allowed, Bathtub only, Square feet - 377, Square meters - 35, Number of bathrooms - 1, Jetted bathtub, Bathrobes, Private bathroom, No rollaway/extra beds, Bed count minimum 1, High pile carpet in room, Bed count maximum 1, City view
Deluxe Double Room Room Size: 205 square feet m² 1 Queen Bed	General Square feet - 205, Pet-friendly room, Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Electric kettle, Coffee/tea maker, Bathtub or shower, Square meters - 19.0, Extra bed count 1, Ping - 5.8, Number of bathrooms - 1, Jetted bathtub, Bathrobes, Private bathroom, Rainfall showerhead, Bed count minimum 1, High pile carpet in room, Bed count maximum 1, City view
Deluxe Twin Room Room Size: 204 square feet m² 2 Twin Beds	General Pet-friendly room, Number of living rooms 0, Rollaway/extra beds (surcharge), Square feet - 204, Number of bedrooms - 0, Electric kettle, Ping - 6, Square meters - 19, Coffee/tea maker, Bathtub or shower, Extra bed count 1, Number of bathrooms - 1, Jetted bathtub, Bathrobes, Private bathroom, Rainfall showerhead, High pile carpet in room, Bed count minimum 2, City view, Bed count maximum 2
Standard Double Room Room Size: 161 square feet m² 1 Queen Bed	General Pet-friendly room, Number of living rooms 0, Number of bedrooms - 0, Ping - 5, Shower only, Square meters - 15, Number of bathrooms - 1, Private bathroom, No rollaway/extra beds, Square feet - 161, Rainfall showerhead, Bed count minimum 1, High pile carpet in room, Bed count maximum 1
Superior Double Room Room Size: 161 square feet m² 1 Queen Bed	General Pet-friendly room, Number of living rooms 0, Number of bedrooms - 0, Electric kettle, Ping - 5, Coffee/tea maker, Shower only, Square meters - 15, Wheelchair accessible, Number of bathrooms - 1, Bathrobes, Private bathroom, No rollaway/extra beds, Square feet - 161, Rainfall showerhead, Bed count minimum 1, High pile carpet in room, Bed count maximum 1
Superior Single Room Room Size: 140 square feet m² 1 Large Twin Bed	General Pet-friendly room, Number of living rooms 0, Number of bedrooms - 0, Electric kettle, Ping - 4, Coffee/tea maker, Shower only, Square feet - 140, Square meters - 13, Number of bathrooms - 1, Bathrobes, Private bathroom, No rollaway/extra beds, Rainfall showerhead, Bed count minimum 1, High pile carpet in room, Bed count maximum 1