Is this Conrad Tulum Riviera Maya pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Conrad Tulum Riviera Maya have a swimming pool?

Yes, this Conrad Tulum Riviera Maya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

Is Conrad Tulum Riviera Maya a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Conrad Tulum Riviera Maya wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Conrad Tulum Riviera Maya is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Conrad Tulum Riviera Maya?

Based on the information reported by the owner or manager, the Conrad Tulum Riviera Maya indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Conrad Tulum Riviera Maya?

Based on the information reported by the owner or manager, details for the cancellation policy for the Conrad Tulum Riviera Maya are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Conrad Tulum Riviera Maya | Resort in Tulum

| 9.2 (275 Reviews) | 1 Bathroom

Chacalal Resort | Conrad Tulum Riviera Maya

Resort in Chacalal, Tulum

Luxury resort on the beach, with 3 outdoor pools
Catch some rays on Conrad Tulum Riviera Maya's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 7 restaurants.
Conrad Tulum Riviera Maya offers 349 air-conditioned accommodations, which are accessible via exterior corridors and feature private plunge pools and MP3 docking stations. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. Espresso makers and minibars are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

65-inch flat-screen televisions come with premium satellite channels and pay movies. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a private beach and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

View

Wheelchair Accessible

Private Pool

Ocean View

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Designer toiletries

Shampoo

Private bathroom

Toilet paper

Hair dryer

Towels

Soap

Bedroom

Premium bedding

Pillow-top mattress

Blackout drapes/curtains

Air conditioning

Bed sheets

Private plunge pool

Free local calls

Mobile key entry

Connecting rooms available

Restaurant dining guide

Access via exterior corridors

Phone

Laptop-compatible safe

Breakfast

7 restaurants and 1 coffee shop/cafe

3 beach bars, 2 bars/lounges, 1 swim-up bar and 1 poolside bar

Room service available

Espresso maker

Minibar

Free bottled water

Parking

Free uncovered valet parking on site

Accessibility

Stair-free path to entrance

Handrails in stairways

Wheelchair accessible (may have limitations)

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Elevator door width (inches): 43

Wheelchair-accessible concierge desk

Wheelchair-accessible spa

Low-height electrical outlets in bathroom

Phone accessibility kit

Visual fire alarm

Stairway handrail height (inches): 35

Lever door handles

Wheelchair-accessible public washroom

Well-lit path to entrance

Wheelchairs available on site

Elevator

Braille signage

Activities

Snorkeling

Hiking/biking trails

Ecotours

Kayaking

3 outdoor pools

Full-service spa

24-hour fitness center

Billiards/pool table

Fitness classes

Shopping

Bicycle rentals

Yoga classes

Entertainment

Satellite channels

65-inch flat-screen TV

Premium channels

MP3 dock

Pay movies

General

Conference center (50000 square feet of space)

Meeting rooms - 2

Computer station

Front-desk safe

Ballroom

ATM/banking services

Gift shop/newsstand

Elevator

Reception hall

Banquet hall

English

Spanish

Smoke-free property

Beach towels

Guest Services

Supervised childcare (surcharge)

Babysitting (surcharge)

3 outdoor pools

Snack bar/deli

Free children's club

24-hour front desk

Daily housekeeping

Dry cleaning service

Wedding services

Concierge services

Luggage storage

Porter/bellhop

Tour/ticket assistance

Internet

Available in some public areas: Free WiFi

Outdoors

Private beachfront location

Pool sun loungers

Outdoor furniture

Beach umbrellas

Terrace

Pool umbrellas

Outdoor entertainment area

Furnished balcony or patio

Spa

Body treatments

Manicures and pedicures

Steam room

Body wraps

Sauna

Massage/treatment rooms

Hot tub

Massage - deep-tissue

Outdoor treatment areas

Spa open daily

Couples treatment room(s)

Facials

13 treatment rooms

Policies

Check-in

Check-in time starts at 3:00 pm contactless check-in available express check-in available minimum check-in age: 18

Check-out

Check-out before noon contactless check-out available express check-out available

Child Policy

Children are welcome. kids stay free! children stay free when using existing bedding. rollaway/extra beds are not available. cribs (infant beds) are not available.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of cleanstay (hilton) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Jorge

Aug 21, 2025 08:33:13 AM

Review Score: 10

Summary: This place is beautiful. The service is impeccable. Worth every dollar. Do yourself a favor and book your family there.

See All Reviews

Room Arrangement

Room Info	Facilities
CEIBA Family Ste 2 BR Connecting Rooms Room Size: m² 3 King Bed and Double Beds	General Number of living rooms 0, Deep soaking bathtub, Separate bathtub and shower, Number of bedrooms - 2, Garden view, Rainfall showerhead, Bed count maximum 3, Bed count minimum 3
Room, 2 Queen Beds, Ocean View (Ceiba) Room Size: m² 2 Queen Beds	General Number of living rooms 0, Bathrobes, Number of bedrooms - 0, Shower only, Rainfall showerhead, Ocean view, Bed count minimum 2, Bed count maximum 2
Ocean View Guestroom with King Bed Room Size: 506 square feet m² 1 King Bed	General Number of living rooms 0, Grab bar - in shower, Low bed height (centimeters) - 71, Square feet - 506, Wheelchair-width doorways, Number of bedrooms - 1, Doorway wheelchair width (centimeters) - 100, Shower only, Doorway wheelchair width (inches) - 39, Ping - 14, Square meters - 47, Wheelchair accessible, Lowered locks/deadbolt, Low bed height (inches) - 28, Lowered peephole/view port in door, Bathrobes, Low-height bed, Shower grab bar height (inches) - 33, Rainfall showerhead, Shower grab bar height (centimeters) - 84, Bed count minimum 1, Ocean view, Bed count maximum 1
Partial Ocean View Guestroom w/ 2 Queen Beds Room Size: 506 square feet m² 2 Queen Beds	General Number of living rooms 0, Bathrobes, Square feet - 506, Number of bedrooms - 1, Partial ocean view, Shower only, Ping - 14, Square meters - 47, Rainfall showerhead, Bed count minimum 2, Bed count maximum 2
Tropical View Guestroom with 2 Queen Beds Room Size: 506 square feet m² 2 Queen Beds	General Number of living rooms 0, Bathrobes, Square feet - 506, Number of bedrooms - 1, Shower only, Ping - 14, Square meters - 47, Rainfall showerhead, Ocean view, Bed count minimum 2, Bed count maximum 2
Room, 1 King Bed, Ocean View (Ceiba) Room Size: m² 1 King Bed	General Number of living rooms 0, Bathrobes, Number of bedrooms - 0, Shower only, Rainfall showerhead, Bed count minimum 1, Ocean view, Bed count maximum 1
Tropical View Guestroom with King Bed Room Size: 506 square feet m² 1 King Bed	General Number of living rooms 0, Bathrobes, Square feet - 506, Number of bedrooms - 1, Shower only, Ping - 14, Square meters - 47, Rainfall showerhead, Bed count minimum 1, Resort view, Bed count maximum 1
Room, 1 King Bed, Partial Ocean View (Ceiba) Room Size: m² 1 King Bed	General Number of living rooms 0, Bathrobes, Number of bedrooms - 0, Partial ocean view, Shower only, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Ocean View Guestroom with 2 Queen Beds Room Size: 506 square feet m² 2 Queen Beds	General Number of living rooms 0, Bathrobes, Square feet - 506, Number of bedrooms - 1, Shower only, Ping - 14, Square meters - 47, Rainfall showerhead, Ocean view, Bed count minimum 2, Bed count maximum 2
Suite, 1 King Bed, Ocean View (Ceiba) Room Size: m² 1 King Bed	General Number of living rooms 0, Bathrobes, Number of bedrooms - 1, Shower only, Rainfall showerhead, Bed count minimum 1, Ocean view, Bed count maximum 1
Room, 2 Queen Beds, Partial Ocean View (Ceiba) Room Size: m² 2 Queen Beds	General Number of living rooms 0, Bathrobes, Number of bedrooms - 0, Partial ocean view, Shower only, Rainfall showerhead, Bed count minimum 2, Bed count maximum 2
CEIBA Governors Suite BDRM Room Size: 1561 square feet m² 1 King Bed	General Private hot tub, Number of living rooms 0, Dining table, Number of bedrooms - 1, Ping - 44, Separate dining area, Private hot tub (indoor), Bathrobes, Square feet - 1561, Deep soaking bathtub, Separate bathtub and shower, Slippers, Separate sitting area, Rainfall showerhead, Square meters - 145, Bed count minimum 1, Ocean view, Bed count maximum 1
Partial Ocean View Guestroom with King Bed Room Size: 506 square feet m² 1 King Bed	General Number of living rooms 0, Bathrobes, Square feet - 506, Number of bedrooms - 1, Partial ocean view, Shower only, Ping - 14, Square meters - 47, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
CEIBA Presidential Suite Room Size: 2002 square feet m² 1 King Bed	General Square meters - 186, Private hot tub, Number of living rooms 0, Dining table, Number of bedrooms - 1, Ping - 56, Separate dining area, Private hot tub (indoor), Bathrobes, Square feet - 2002, Deep soaking bathtub, Separate bathtub and shower, Slippers, Separate sitting area, Rainfall showerhead, Refrigerator, Bed count minimum 1, Ocean view, Bed count maximum 1
Suite, 1 King Bed (Ceiba Tropical View) Room Size: m² 1 King Bed	General Number of living rooms 0, Bathrobes, Number of bedrooms - 1, Shower only, Rainfall showerhead, Bed count minimum 1, Resort view, Bed count maximum 1
Room, 1 King Bed, Accessible (Roll-in Shower) Room Size: 506 square feet m² 1 King Bed	General Low bed height (centimeters) - 71, Square feet - 506, Number of bedrooms - 0, Doorbell/telephone notification, Wheelchair-width doorways, Square meters - 47, Lowered locks/deadbolt, Low bed height (inches) - 28, Bathrobes, Low-height bed, Shower grab bar height (inches) - 33, Bed count minimum 1, Number of living rooms 0, Grab bar - in shower, Roll-in shower width (inches) - 61, Shower only, Doorway wheelchair width (centimeters) - 102, Ping - 14, Wheelchair accessible, Lowered peephole/view port in door, Doorway wheelchair width (inches) - 40, Roll-in shower width (centimeters) - 156, Rainfall showerhead, Shower grab bar height (centimeters) - 84, Ocean view, Roll-in shower, Bed count maximum 1